PRIVACY
Version 1.0 — March 2026
Speech Recognition Cloud respects your privacy and your rights under international frameworks such as the EU General Data Protection Regulation (GDPR), the Australian Consumer Law and Privacy Act 1988, and the California Consumer Privacy Act (CCPA/CPRA). We are committed to transparency: you can ask us at any time what data we hold, request correction or deletion, and we will act promptly. Our guiding principle is simple — your data belongs to you.
| Data | Purpose | Legal basis (GDPR) |
|---|---|---|
| Voice buffers, audio data, transcribed text RAM only, no retention | Convert speech to text | Art 6(1)(b) — contract |
| Usage logs, transcription metadata, computer footprint, coarse locale, crash traces 5 years | Billing, keep the service reliable, scale capacity, detect abuse | Art 6(1)(b) — contract Art 6(1)(f) — legitimate interests |
| Account and billing details, contact details, payment info 10 years | Billing, account management, support, inform users of changes to functionality and policy | Art 6(1)(b) — contract Art 6(1)(c) — legal obligation |
On our servers, audio is processed transiently and never stored in permanent memory. We route your audio to cloud-based speech-to-text providers that operate under zero data retention policies. Audio is processed and immediately discarded. Dictation history and transcripts remain only on your own computer. Speech Recognition Cloud staff cannot access them.
When you use our AI features to process your text:
Our Screen OCR feature helps recognise text on your screen to increase transcription accuracy:
We collect account details (such as name and email) to manage your subscription. For billing, we process payment information (including billing address and payment method) through trusted third-party payment processors. We do not store your complete payment card details on our servers.
Payment processors we use are compliant with international standards for secure transactions (e.g. PCI-DSS). In the case of recurring subscriptions, your payment method may be securely tokenised by the payment processor to enable automatic renewals.
To maintain service reliability and prevent abuse, we collect technical information such as device type, operating system version, IP address, user account, and hardware footprint. We do not use technical metadata to build personal profiles, track browsing behaviour, or identify individuals beyond what is strictly necessary for providing the service.
Service providers: We use trusted third parties to support core operations. These providers process data only under our instructions and with strict confidentiality:
A detailed list of sub-processors is available upon request via our contact page.
Legal compliance: We may disclose limited information if required by law, court order, or regulatory authority.
With your consent: Beyond these cases, we will only share your information if you explicitly authorise us to do so.
We comply with applicable privacy and consumer protection laws in the EU, California, Australia, and other jurisdictions where we operate. We cooperate with lawful requests from regulatory or judicial authorities, provided they are valid and proportionate. We enforce our Terms of Service and security policies to protect the rights and safety of Speech Recognition Cloud, our users, and others.
In the event of a personal data breach, we will notify affected users without undue delay and within 72 hours of becoming aware of the breach, in accordance with GDPR Art. 33. Notifications will include the nature of the breach, the categories of data affected, likely consequences, and the measures taken to address it.
Our Data Processing Agreement is available for all business customers and applies automatically when you use the Service. It covers GDPR Art. 28 requirements and includes EU Standard Contractual Clauses (SCCs) for international data transfers. If your organisation requires a countersigned copy, contact us.
Audio may be processed outside your jurisdiction depending on your location and the transcription mode used. Audio is not retained after processing is complete. Where data is transferred outside the European Economic Area, we rely on EU Standard Contractual Clauses (SCCs) and equivalent safeguards to ensure your data is protected to GDPR standards.
Standard transcription processing locations: United States, Canada, Finland, Saudi Arabia, Australia. Your requests are automatically routed to the nearest available data centre for lowest latency.
Medical transcription processing locations: United States, European Union. Medical transcription is processed exclusively on HIPAA-compliant infrastructure with zero data retention.
You can access, erase, object to, or restrict our use of usage logs at any time. Please note: if you request erasure or restriction of logs, we may no longer be able to provide the service, as these logs are required for billing, performance, and abuse prevention.
To make a request, contact us and include your device ID from:%localappdata%/speechrecognitioncloud/settings.json
Speech Recognition Cloud is not a medical device and does not diagnose or treat conditions. We do not persist or store Protected Health Information (PHI). Audio is processed transiently in memory and erased immediately. For healthcare clients, we apply enhanced safeguards aligned with Australian health privacy laws and international best practices. U.S. healthcare customers requiring HIPAA compliance should contact us to arrange a Business Associate Agreement (BAA).
Our services are not designed for or directed at children under 13 years of age (or the minimum age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we learn we have inadvertently collected such information, we will delete it promptly.
We reserve the right to periodically update this privacy policy. Any revisions will be posted prominently, with the updated effective date clearly indicated. We encourage you to regularly review this policy to stay informed about our privacy practices.
Contact us with any questions about how your data is handled.
